This is a fascinating talk by Elizabeth Stokoe, professor of social interaction at Loughborough University, about conversation and how conversations can change direction as a result of using a different word. I guess that’s a statement of the obvious but conversation analysis of some types of conversations shows that they fall into patterns. Simply changing one word can change that pattern.

There are some great insights here if you use conversation to help move people from A to B eg selling, marketing.

Thanks to Hilary Gallo for sharing the link.