There has been much talk about the impact of generation Y on the workplace and the challenges for digital immigrants to manage and lead digital natives.

The real challenge for digital immigrants is to understand technology and how it works. In the training environment this might mean a senior manager sitting alongside a junior member of staff AND having to learn from them – not aonly listen and learn but ask.

Managers that are open to this will succeed, but how many are? My feeling is that poor local management capability is at the root of a lot of organisational inefficiences. Technological change and different outlooks and expectations of the workplace mean this management openness and understanding of how technology works and can empower people is crtitical.